Studio Policies

Late Arrivals

We allow a five-minute grace period for late arrivals to any class. Movement and Mindfulness classes ask tardy participants to please wait outside the studio until “OM” is complete.

Late arrivals past five minutes may not be permitted to participate in class, and will incur a fee.

Cashless Business

Kismet does not keep a cash register, and processes all payments (including retail) online through our booking management software. If you need to make a special arrangement, please call the studio.

Practice Kindness

We appreciate you treating all Kismet staff and students with respect. Unkind or hostile clients will not be welcome back. If you have a complaint or concern to share, please contact management by submitting a form here or by calling the studio.

Class Late-Cancels and No-Shows

Cancel up to six hours in advance of class with no penalty. Late cancels incur a $15 fee, no-shows $20.

Policies differ for clubs, workshops, and events— check individual listings for details.

Membership Cancellations

All memberships have a three-month initial commitment. Cancellations inside of that window will incur a fee. Memberships apply only to the individual listed on the account, and cannot be shared among clients.

Sign-Up Swapping

If you are signed up for class and cannot attend, you may send somebody in your place only under the following conditions:

  1. Original registrant must have booked class at the full-price drop-in rate, or using a limited plan membership. Unlimited members or those booking with a comp pass may not send a substitute in their place.

  2. Original registrant agrees to surrender the credit or registration fee from the swapped class to the designated attendee. No refund will be issued.

  3. Substitute attendee MUST create an account via Walla and sign Kismet’s liability waiver in advance of class.

  4. This policy is intended for emergencies or illnesses, and may only be used a maximum of four times per member. If you are experiencing a prolonged hardship that is keeping you from using your membership, please contact management.

This policy applies only to classes only, and does not apply to clubs, workshops, or events.

Contact management via studio phone number if you have any questions.